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Establish Issue SLA and Auto-Archive Policy #257
Description
Summary
Define and implement Service Level Agreements (SLAs) for issue management to maintain backlog hygiene.
Proposed SLA Policy
Issue Age Limits
| Priority | Max Age Before Review | Auto-Archive After |
|---|---|---|
| priority:High | 6 months | 12 months |
| priority:Medium | 9 months | 18 months |
| priority:Low | 12 months | 24 months |
| No Priority | 3 months (add label) | 6 months |
Review Process
- Monthly Review: Check issues approaching age limits
- Quarterly Grooming: Full backlog review session
- Auto-labeling: Add "stale" label at 75% of age limit
- Auto-close: Close with "not_planned" after max age
Exceptions
- Issues linked to active Epics are exempt
- Issues with recent comments (< 30 days) get grace period
- Blocked issues retain status until unblocked
Implementation Options
- GitHub Actions: Use stale bot action
- Manual Process: Monthly calendar reminder
- Hybrid: Bot labels, human reviews
Acceptance Criteria
- SLA policy documented in CONTRIBUTING.md or wiki
- Automation configured (if chosen)
- Team aligned on review cadence
Activity
Complete medium-term backlog grooming actions