WriteToGov recipient picker and destination clarity #279

Summary

Improve the recipient-selection experience so users clearly understand who they can write to and where their mail is going.

Problem Statement

WriteToGov spans Congress, the Supreme Court, and the White House, which is a strength, but it also creates an information-design challenge. The product should make recipient selection feel obvious and trustworthy, especially for users who are not already fluent in government structure.

Scope

• Improve the recipient picker and surrounding explanatory UI
• Clarify categories such as senators, representative, justices, president, and vice president where relevant
• Make destination context obvious before checkout or submission
• Reduce confusion about who receives the message and why

Out of Scope

• New address sourcing pipelines
• Major policy changes about who can be contacted
• AI writing assistant enhancements

Acceptance Criteria

• Users can clearly distinguish between Congress, Supreme Court, and White House destinations
• Recipient selection feels trustworthy and easy to understand
• Users see clear destination context before placing an order
• The picker works well on mobile and does not require civic knowledge to decode