Repository navigation
[HOLD for payment 2024-03-07] Desktop - App becomes unusable afterclear cache and restart #37116
Description
If you haven’t already, check out our contributing guidelines for onboarding and email contributors@expensify.com to request to join our Slack channel!
Version Number:
Reproducible in staging?: needs reproduction
Reproducible in production?: needs reproduction
If this was caught during regression testing, add the test name, ID and link from TestRail:
Email or phone of affected tester (no customers): @mallenexpensify and @muttmuure
Logs: https://stackoverflow.com/c/expensify/questions/4856
Expensify/Expensify Issue URL:
Issue reported by: @mallenexpensify
Slack conversation: https://expensify.slack.com/archives/C049HHMV9SM/p1708636284808519
Action Performed:
- Go to account settings > about > troubleshoot
- Click on "clear cache and restart"
- Send messages after restarted
Expected Result:
Able to send messages
Actual Result:
- App isn't useable, likely because of ,"jsonCode":407," which (apparently) means auth token is expired.
- have to sign out/in, then chats start loading (which takes a while cuz it reloads all chats)
Workaround:
unknown
Platforms:
Which of our officially supported platforms is this issue occurring on?
- Android: Native
- Android: mWeb Chrome
- iOS: Native
- iOS: mWeb Safari
- MacOS: Chrome / Safari
- MacOS: Desktop
Screenshots/Videos
Add any screenshot/video evidence
Activity
melvin-bot commentedon Feb 23, 2024
Triggered auto assignment to @trjExpensify (
Bug), see https://stackoverflow.com/c/expensify/questions/14418 for more details.mallenexpensify commentedon Feb 23, 2024
Also.. I had to sign out/in twice in order to get all my chats to show properly in LHN. Pinned chats and tasks weren't all loading, even after 5+ hours and with hard refreshing
trjExpensify commentedon Feb 23, 2024
Reached out to the author of #36337 here.
TMisiukiewicz commentedon Feb 23, 2024
Hi, I would like to be assigned to this issue
trjExpensify commentedon Feb 26, 2024
Any movement on this one, @TMisiukiewicz?
TMisiukiewicz commentedon Feb 28, 2024
Sorry, I was on a sick leave on Monday and Tuesday, I had a discussion with @techievivek here, I'll verify this solution today and open a PR if it works fine.
[-]Desktop - App becomes unusable after`clear cache and restart`[/-][+][HOLD for payment 2024-03-07] Desktop - App becomes unusable after`clear cache and restart`[/+]melvin-bot commentedon Feb 29, 2024
Reviewinglabel has been removed, please complete the "BugZero Checklist".melvin-bot commentedon Feb 29, 2024
The solution for this issue has been 🚀 deployed to production 🚀 in version 1.4.45-6 and is now subject to a 7-day regression period 📆. Here is the list of pull requests that resolve this issue:
If no regressions arise, payment will be issued on 2024-03-07. 🎊
For reference, here are some details about the assignees on this issue:
melvin-bot commentedon Feb 29, 2024
BugZero Checklist: The PR fixing this issue has been merged! The following checklist (instructions) will need to be completed before the issue can be closed:
trjExpensify commentedon Mar 7, 2024
Dev tool bug and no C+ review of this PR, so I'm closing it.