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Login / Forgot Password - Link to return to main login screen is not clear for the user #4111
Description
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Action Performed:
- Navigate to e.cash
- Enter an email for an existing user
- Click on
Forgot?link
Expected Result:
There should be clear message for the user to return to the main login screen like Not <email>? Sign in with email and password.
Actual Result:
There's a link with Not isagoicotest@gmail.com? which can be unclear to the user.
Workaround:
Can the user still use Expensify without this being fixed? Have you informed them of the workaround?
Platform:
Where is this issue occurring?
Web ✔️
iOS✔️
Android✔️
Desktop App✔️
Mobile Web✔️
Version Number: 1.0.79-0
Logs: https://stackoverflow.com/c/expensify/questions/4856
Notes/Photos/Videos:
Expensify/Expensify Issue URL:
From @rafecolton https://expensify.slack.com/archives/C01GTK53T8Q/p1626290568254500
It is also not obvious how to get to the screen where I can log in with a password, so I suggest we updated the text below the button to something like Not ? Sign in with email and password.
Activity
MelvinBot commentedon Jul 16, 2021
Triggered auto assignment to @tylerkaraszewski (
Engineering), see https://stackoverflow.com/c/expensify/questions/4319 for more details.tylerkaraszewski commentedon Jul 19, 2021
This issue doesn't seem to propose any actual fix.
rafecolton commentedon Jul 19, 2021
Proposed fix is to change the text to
Not email@example.com? Sign in with email and password.@Expensify/design any thoughts on this issue?parasharrajat commentedon Jul 19, 2021
I think it is too big. My suggestion
Not email@example.com? switch here| change here | change itrafecolton commentedon Jul 19, 2021
The problem with that is it's confusing if the email address is correct, which is the use case that prompted this issue.
aman-atg commentedon Jul 22, 2021
Hi @rafecolton,
Sign in with email and password.looks little wrong since User can in fact choose to sign in with Phone Number as well.And as we're basically going back to the signup page. I think a better solution would be
Not email@example.com? Go back.and We can wrap only the
Go backtext withTouchableOpacity.It will look like this :
megankelso commentedon Jul 22, 2021
hi there, I'm noticing that the font here isn't our brand font GT America Exp Regular, not sure what's causing that?
I'm fine with the "go back" but I wonder if we should edit the line above,
Just click on it to log in!reads a bit confusing with the big button below. MaybeWe've sent a magic sign in link to your email.instead?cc @Expensify/marketing
rafecolton commentedon Jul 22, 2021
I like the sound of
We've sent a magic sign in link to your email.better, and I'm also fine with "Go back." - good call @aman-atg about being able to log in with a phone number too. Pulling in somebody from marketing to comment on exact words and capitalization/punctuation.28 remaining items
[-]Login / Forgot Password - Link to return to main login screen is not clear for the user[/-][+][HOLD] Login / Forgot Password - Link to return to main login screen is not clear for the user[/+]MelvinBot commentedon Aug 13, 2021
Triggered auto assignment to @NikkiWines (
Exported), see https://stackoverflow.com/c/expensify/questions/7972 for more details.[-][HOLD] Login / Forgot Password - Link to return to main login screen is not clear for the user[/-][+]Login / Forgot Password - Link to return to main login screen is not clear for the user[/+]mallenexpensify commentedon Aug 13, 2021
The process wasn't precisely followed here. @NikkiWines, can you
Job is posted here https://www.upwork.com/jobs/~01857c14c7be600717, invited you to apply @aman-atg
Also took this job off hold
aman-atg commentedon Aug 13, 2021
I didn't officially add a proposal but this is the comment where I proposed a solution. #4111 (comment)
I think we meant PR here, it's ready for review : #4644
NikkiWines commentedon Aug 18, 2021
Yep! @aman-atg's proposal looks good 👍, will review the PR today
mallenexpensify commentedon Aug 18, 2021
Hired @aman-atg in Upwork. Heads up @aman-atg , as stated in #expensify-open-source last week, it might take a lil longer for us to move this along due to some internal priorities, please be patient.
MelvinBot commentedon Aug 20, 2021
mallenexpensify commentedon Sep 8, 2021
This job is completed. Paid @aman-atg in Upwork