[HIGH] Billing receipt flashing and freezing screen when attempt to view billing receipt

@michaelkwardrop

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Version Number:
Reproducible in staging?: Needs reproduction
Reproducible in production?: Needs reproduction
If this was caught on HybridApp, is this reproducible on New Expensify Standalone?:
If this was caught during regression testing, add the test name, ID and link from TestRail:
Email or phone of affected tester (no customers):
Logs: https://stackoverflow.com/c/expensify/questions/4856
Expensify/Expensify Issue URL:
Issue reported by: @michaelkwardrop
Slack conversation (hyperlinked to channel name): expensify_bugs

Action Performed:

Navigate to settings > Subscription > View payment history
Click on the expense
Click on header or receipt to go the report page
Click report to view details
Click on receipt

Expected Result:

Receipt displayed without any issues

Actual Result:

Receipt flashes and screen freeze until page refreshed

Workaround:

Unknown

Platforms:

Which of our officially supported platforms is this issue occurring on?

Screenshots/Videos

Add any screenshot/video evidence

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@jliexpensify

Current assignee @jliexpensify is eligible for the Bug assigner, not assigning anyone new.

Re-creating this GH as the previous one has PII in it.

I am able to reproduce in the customer's account and asked how this should be assigned here.

@jliexpensify

@jliexpensify Uh oh! This issue is overdue by 2 days. Don't forget to update your issues!

Not overdue, Internal issue

@mjasikowski

Triggered auto assignment to @mjasikowski (AutoAssignerNewDotQuality)

Can successfully reproduce that on the customer's account, but can't reproduce locally. Left a message in #expert-contributors asking for help on reproducing locally.

@mjasikowski

Left a message in #expert-contributors asking for help on reproducing locally

@mjasikowski can you link to the post next time so it's quick/easy to find?
Ben mentioned

I don't think any of our expert contributors can replicate our billing flows. Only internal engineers can run "fake" billing because Auth deploys direct to production

Wanna check in #engineering-chat maybe?

More debug info:

The modal window is gets hidden, but not closed, so it blocks clicking anywhere - pressing ESC helps
Upon opening, there's a GET call to https://www.expensify.com/receipts/[REDACTED].pdf?encryptedAuthToken= - the encryptedAuthToken is missing here

Submitted a PR that will fix the freezing part. Still trying to diagnose the root cause of attachment download failing.

@mallenexpensify

@mallenexpensify I think the inability to view attachments is a Supportal problem, due to missing encryptedAuthToken when logged in via supportal, but should work otherwise. Do we have any confirmation that this is a problem for non-supportaled users?

Do we have any confirmation that this is a problem for non-supportaled users?

Not that I know of, off the top of my head. I feel like that would def be a CRITICAL issue if attachments can't be viewed.

Is the supportal issue only for attachments or do it also affect not being able to view receipts? Trying to think of next steps.

I think you won't be able to view PDF receipts through supportal now. Fixing that should be relatively easy, I'll take a look when I have some free cycles.

@mjasikowski

@mjasikowski lil help plz to make sure I understand where we're at now.

Fix closing modal on PDF attachment load error #57664 (comment)

Did the above PR fix a bug on this issue, where "Receipt flashes and screen freeze until page refreshed"?

If so, should this be closed?
If so, should we create a new issue specific to viewing PDF receipts via supportal? (or... start a conversation about it, if needed)?

"

@mallenexpensify

@mallenexpensify this fixed the flashing and freezing issue, which was caused by the receipt modal being closed incorrectly when a PDF had an error.

And yes, it would be nice if anybody could confirm that we can't open PDF receipts when logged in to NewDot via supportal. If so, we'll need a new issue for that - the fix for which would be to also pass encryptedAuthToken through supportal.

@mjasikowski

Thanks @mjasikowski posted in #quality to get a new bug issue created for the supportal instance.
Closing, PR hit production two weeks ago.

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[HIGH] Billing receipt flashing and freezing screen when attempt to view billing receipt #56982

Action Performed:

Expected Result:

Actual Result:

Workaround:

Platforms:

Screenshots/Videos

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[HIGH] Billing receipt flashing and freezing screen when attempt to view billing receipt #56982

Description

Action Performed:

Expected Result:

Actual Result:

Workaround:

Platforms:

Screenshots/Videos

Activity

melvin-bot commented on Feb 17, 2025

jliexpensify commented on Feb 17, 2025

melvin-bot commented on Feb 21, 2025

jliexpensify commented on Feb 23, 2025

melvin-bot commented on Feb 26, 2025

8 remaining items

mjasikowski commented on Feb 27, 2025

mallenexpensify commented on Mar 1, 2025

mjasikowski commented on Mar 3, 2025

mjasikowski commented on Mar 3, 2025

mjasikowski commented on Mar 4, 2025

mallenexpensify commented on Mar 5, 2025

mjasikowski commented on Mar 5, 2025

mallenexpensify commented on Mar 17, 2025

mjasikowski commented on Mar 17, 2025

mallenexpensify commented on Mar 18, 2025

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