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[Due for payment 2025-04-16] [$500] [CRITICAL] Infinite Spinners & "Hmm... It's Not Here" Errors for on NewDot #58384
Description
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Version Number:
Reproducible in staging?: Needs Reproduction
Reproducible in production?: Needs Reproduction
If this was caught on HybridApp, is this reproducible on New Expensify Standalone?:
If this was caught during regression testing, add the test name, ID and link from TestRail:
Email or phone of affected tester (no customers):
Logs: https://stackoverflow.com/c/expensify/questions/4856
Expensify/Expensify Issue URL:
Issue reported by: @davidcardoza
Slack conversation (hyperlinked to channel name): #Retain
Action Performed:
- Log in to Newdot
- Navigate through NewDot
Expected Result:
Pages should load normally without infinite spinners or missing content errors.
Actual Result:
Continuous loading spinners, "Hmm... it's not here" messages appearing frequently
Workaround:
Unknown
Platforms:
Which of our officially supported platforms is this issue occurring on?
- Android: Standalone
- Android: HybridApp
- Android: mWeb Chrome
- iOS: Standalone
- iOS: HybridApp
- iOS: mWeb Safari
- MacOS: Chrome / Safari
- MacOS: Desktop
Screenshots/Videos
Add any screenshot/video evidence
Logs, Video and Screenshot in OP
Upwork Automation - Do Not Edit
- Upwork Job URL: https://www.upwork.com/jobs/~021901682916373198999
- Upwork Job ID: 1901682916373198999
- Last Price Increase: 2025-03-17
Issue Owner
Current Issue Owner: @kadiealexanderMetadata
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melvin-bot commentedon Mar 13, 2025
Triggered auto assignment to @kadiealexander (
Bug), see https://stackoverflow.com/c/expensify/questions/14418 for more details. Please add this bug to a GH project, as outlined in the SO.melvin-bot commentedon Mar 13, 2025
Triggered auto assignment to @tylerkaraszewski (
AutoAssignerNewDotQuality)MelvinBot commentedon Mar 13, 2025
This has been labelled "Needs Reproduction". Follow the steps here: https://stackoverflowteams.com/c/expensify/questions/16989
m-natarajan commentedon Mar 13, 2025
Assigned this to #quality project as per this comment
[-]Infinite Spinners & "Hmm... It's Not Here" Errors for on NewDot[/-][+][CRITICAL] Infinite Spinners & "Hmm... It's Not Here" Errors for on NewDot[/+]72 remaining items
jliexpensify commentedon Apr 18, 2025
Adding myself as B0 to help with payments as Kadie is OOO for the next week.
Bump @Pujan92 for the checklist!
mvtglobally commentedon Apr 19, 2025
Issue not reproducible during KI retests. (Third week)
jliexpensify commentedon Apr 20, 2025
Bumping @Pujan92 for the checklist!
melvin-bot commentedon Apr 21, 2025
@kadiealexander Uh oh! This issue is overdue by 2 days. Don't forget to update your issues!
Pujan92 commentedon Apr 22, 2025
BugZero Checklist:
Bug classification
Source of bug:
Where bug was reported:
Who reported the bug:
[Contributor] The offending PR has been commented on, pointing out the bug it caused and why, so the author and reviewers can learn from the mistake.
Link to comment: https://github.com/Expensify/App/pull/791/files#r2053972018
[Contributor] If the regression was CRITICAL (e.g. interrupts a core flow) A discussion in #expensify-open-source has been started about whether any other steps should be taken (e.g. updating the PR review checklist) in order to catch this type of bug sooner.
Link to discussion: N/A
[Contributor] If it was decided to create a regression test for the bug, please propose the regression test steps using the template below to ensure the same bug will not reach production again.
[BugZero Assignee] Create a GH issue for creating/updating the regression test once above steps have been agreed upon.
Link to issue:
Regression Test Proposal
Do we agree 👍 or 👎
garrettmknight commentedon Apr 22, 2025
$500 approved for @Pujan92
melvin-bot commentedon Apr 28, 2025
@Pujan92 Eep! 4 days overdue now. Issues have feelings too...
mallenexpensify commentedon Apr 28, 2025
Test case created, looks like we're good to close