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[Due for payment 2025-06-24] [Due for payment 2025-06-23] mWeb/Safari-Troubleshoot-Unable to go offline when opening Troubleshoot with a four-finger tap #64141

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Description

@mitarachim

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Version Number: 9.1.66-0
Reproducible in staging?: Yes
Reproducible in production?: No
If this was caught during regression testing, add the test name, ID and link from TestRail: n/a
Email or phone of affected tester (no customers): n/a
Issue reported by: Applause Internal Team
Device used: mWeb/Safari
App Component: Other

Action Performed:

  1. Navigate to https://staging.new.expensify.com
    2.Perform a four-finger tap
    3.Verify that the Troubleshoot modal opens up
  2. Tap the Force offline toggle

Expected Result:

The force offline toggle works when opening Troubleshoot by four-finger tap

Actual Result:

Unable to go offline when opening Troubleshoot with a four-finger tap, the toggle becomes unresponsive

Workaround:

Unknown

Platforms:

  • Android: App
  • Android: mWeb Chrome
  • iOS: App
  • iOS: mWeb Safari
  • iOS: mWeb Chrome
  • Windows: Chrome
  • MacOS: Chrome / Safari
  • MacOS: Desktop

Screenshots/Videos

Bug6858741_1749791180507.ScreenRecording_06-12-2025_23-48-36_1.mp4

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Issue OwnerCurrent Issue Owner: @NicMendonca

Activity

  1. added
    DeployBlockerCashThis issue or pull request should block deployment
    BugSomething is broken. Auto assigns a BugZero manager.
    DeployBlockerIndicates it should block deploying the API
    on Jun 13, 2025
  2. github-actions commented on Jun 13, 2025

    @github-actions
    Contributor

    👋 Friendly reminder that deploy blockers are time-sensitive ⏱ issues! Check out the open `StagingDeployCash` deploy checklist to see the list of PRs included in this release, then work quickly to do one of the following:

    1. Identify the pull request that introduced this issue and revert it.
    2. Find someone who can quickly fix the issue.
    3. Fix the issue yourself.
  3. melvin-bot commented on Jun 13, 2025

    @melvin-bot

    Triggered auto assignment to @NicMendonca (Bug), see https://stackoverflow.com/c/expensify/questions/14418 for more details. Please add this bug to a GH project, as outlined in the SO.

  4. melvin-bot commented on Jun 13, 2025

    @melvin-bot

    Triggered auto assignment to @srikarparsi (DeployBlockerCash), see https://stackoverflowteams.com/c/expensify/questions/9980/ for more details.

  5. melvin-bot commented on Jun 13, 2025

    @melvin-bot

    💬 A slack conversation has been started in #expensify-open-source

  6. 15 remaining items

  7. Julesssss commented on Jun 13, 2025

    @Julesssss
    Contributor

    Working nicely on staging

  8. added
    Awaiting PaymentAuto-added when associated PR is deployed to production
    and removed on Jun 16, 2025
  9. changed the title [-]mWeb/Safari-Troubleshoot-Unable to go offline when opening Troubleshoot with a four-finger tap[/-] [+][Due for payment 2025-06-23] mWeb/Safari-Troubleshoot-Unable to go offline when opening Troubleshoot with a four-finger tap[/+] on Jun 16, 2025
  10. melvin-bot commented on Jun 16, 2025

    @melvin-bot

    Reviewing label has been removed, please complete the "BugZero Checklist".

  11. melvin-bot commented on Jun 16, 2025

    @melvin-bot

    The solution for this issue has been 🚀 deployed to production 🚀 in version 9.1.66-5 and is now subject to a 7-day regression period 📆. Here is the list of pull requests that resolve this issue:

    If no regressions arise, payment will be issued on 2025-06-23. 🎊

  12. melvin-bot commented on Jun 16, 2025

    @melvin-bot

    @srikarparsi @NicMendonca @srikarparsi The PR fixing this issue has been merged! The following checklist (instructions) will need to be completed before the issue can be closed. Please copy/paste the BugZero Checklist from here into a new comment on this GH and complete it. If you have the K2 extension, you can simply click: [this button]

  13. changed the title [-][Due for payment 2025-06-23] mWeb/Safari-Troubleshoot-Unable to go offline when opening Troubleshoot with a four-finger tap[/-] [+][Due for payment 2025-06-24] [Due for payment 2025-06-23] mWeb/Safari-Troubleshoot-Unable to go offline when opening Troubleshoot with a four-finger tap[/+] on Jun 17, 2025
  14. melvin-bot commented on Jun 17, 2025

    @melvin-bot

    The solution for this issue has been 🚀 deployed to production 🚀 in version 9.1.67-2 and is now subject to a 7-day regression period 📆. Here is the list of pull requests that resolve this issue:

    If no regressions arise, payment will be issued on 2025-06-24. 🎊

  15. melvin-bot commented on Jun 17, 2025

    @melvin-bot

    @srikarparsi @NicMendonca @srikarparsi The PR fixing this issue has been merged! The following checklist (instructions) will need to be completed before the issue can be closed. Please copy/paste the BugZero Checklist from here into a new comment on this GH and complete it. If you have the K2 extension, you can simply click: [this button]

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