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iOS - Unable to close troubleshoot box because there is no back button on IOS device #64177

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Description

@lanitochka17

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Version Number: 9.1.66-0
Reproducible in staging?: Y
Reproducible in production?: Y
If this was caught during regression testing, add the test name, ID and link from TestRail: #62345
Issue reported by: Applause - Internal Team

Action Performed:

  1. Open the hybrid app and login
  2. Perform a 4 finger gesture
  3. Swiping right on the screen when the troubleshoot menu modal appear

Expected Result:

The back button should be present on the troubleshoot menu modal
The troubleshoot menu modal can be closed by swiping right on the screen

Actual Result:

Unable to close troubleshoot box because there is no back button on IOS device
Note:

  • The troubleshoot modal also unable to close by swiping right on the screen
  • Swiping right on the screen when on the search menu can go back to LHN

Workaround:

Unknown

Platforms:

Select the officially supported platforms where the issue was reproduced:

  • Android: App
  • Android: mWeb Chrome
  • iOS: App
  • iOS: mWeb Safari
  • iOS: mWeb Chrome
  • Windows: Chrome
  • MacOS: Chrome / Safari
  • MacOS: Desktop
Platforms Tested: On which of our officially supported platforms was this issue tested:
  • Android: App
  • Android: mWeb Chrome
  • iOS: App
  • iOS: mWeb Safari
  • iOS: mWeb Chrome
  • Windows: Chrome
  • MacOS: Chrome / Safari
  • MacOS: Desktop

Screenshots/Videos

Add any screenshot/video evidence
Bug6859170_1749827232330.64109_-_PR62345_-_iOS_-_The_troubleshoot_menu_modal_cannot_be_closed_by_swiping_right_on_the_screen.mp4

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Activity

  1. added
    BugSomething is broken. Auto assigns a BugZero manager.
    on Jun 13, 2025
  2. melvin-bot commented on Jun 13, 2025

    @melvin-bot

    Triggered auto assignment to @JmillsExpensify (Bug), see https://stackoverflow.com/c/expensify/questions/14418 for more details. Please add this bug to a GH project, as outlined in the SO.

  3. FitseTLT commented on Jun 13, 2025

    @FitseTLT
    Contributor

    I think we should close this as it a dev modal and it already has a mechanism of closing by tapping outside.

  4. melvin-bot commented on Jun 17, 2025

    @melvin-bot

    @JmillsExpensify Uh oh! This issue is overdue by 2 days. Don't forget to update your issues!

  5. JmillsExpensify commented on Jun 18, 2025

    @JmillsExpensify
    Contributor

    Agreed.

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