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[Due for payment 2025-10-27] [$500] [EUR Billing] Adding a debit card to pay for your subscription leads to a flow to Add a Bank Account after. #64602

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[Due for payment 2025-10-27] [$500] [EUR Billing] Adding a debit card to pay for your subscription leads to a flow to Add a Bank Account after.#64602
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AndrewGabletrjExpensifyallroundexpertsdominictb
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Awaiting PaymentAuto-added when associated PR is deployed to productionBugSomething is broken. Auto assigns a BugZero manager.ExternalAdded to denote the issue can be worked on by a contributorWeeklyKSv2

Description

@trjExpensify
trjExpensify
opened on Jun 19, 2025

If you haven’t already, check out our contributing guidelines for onboarding and email contributors@expensify.com to request to join our Slack channel!

Version Number: v9.1.68-7
Reproducible in staging?:
Reproducible in production?:
If this was caught during regression testing, add the test name, ID and link from TestRail:
Email or phone of affected tester (no customers):
Logs: https://stackoverflow.com/c/expensify/questions/4856
Expensify/Expensify Issue URL:
Issue reported by: @trjExpensify @mountiny @AndrewGable
Slack conversation (hyperlinked to channel name): #convert

Action Performed:

  1. Create a workspace
  2. Go to Account > Subscription > Add Payment Card
  3. Add a debit card
  4. Enter the details > Confirm
  5. Observe being asked to add bank details next.

Expected Result:

No prompt to add bank details after adding a debit card payment card. A debit card can be added to pay for a subscription to Expensify.

Actual Result:

After adding the debit card as the payment card, the user is then prompted to add bank details.

Workaround:

Use OldDot

Platforms:

Select the officially supported platforms where the issue was reproduced:

  • Android: App
  • Android: mWeb Chrome
  • iOS: App
  • iOS: mWeb Safari
  • iOS: mWeb Chrome
  • Windows: Chrome
  • MacOS: Chrome / Safari
  • MacOS: Desktop
Platforms Tested: On which of our officially supported platforms was this issue tested:
  • Android: App
  • Android: mWeb Chrome
  • iOS: App
  • iOS: mWeb Safari
  • iOS: mWeb Chrome
  • Windows: Chrome
  • MacOS: Chrome / Safari
  • MacOS: Desktop

Screenshots/Videos

in the Slack thread linked.

View all open jobs on GitHub

Upwork Automation - Do Not Edit
  • Upwork Job URL: https://www.upwork.com/jobs/~021935793257602028023
  • Upwork Job ID: 1935793257602028023
  • Last Price Increase: 2025-06-19
  • Automatic offers:
    • dominictb | Reviewer | 107748776
Issue OwnerCurrent Issue Owner: @trjExpensify

Activity

  1. trjExpensify
    assigned
    AndrewGable
    and
    trjExpensify
    on Jun 19, 2025
  2. trjExpensify
    added
    DailyKSv2
    BugSomething is broken. Auto assigns a BugZero manager.
    on Jun 19, 2025
  3. trjExpensify
    added this to [#whatsnext] #converton Jun 19, 2025
  4. trjExpensify
    moved this to Todo in [#whatsnext] #converton Jun 19, 2025

  5. melvin-bot commented on Jun 19, 2025

    @melvin-bot
    melvin-botBot
    on Jun 19, 2025 – with Melvin Bot

    Triggered auto assignment to @mallenexpensify (Bug), see https://stackoverflow.com/c/expensify/questions/14418 for more details. Please add this bug to a GH project, as outlined in the SO.

  6. melvin-bot
    assigned
    mallenexpensify
    on Jun 19, 2025
  7. trjExpensify
    unassigned
    mallenexpensify
    on Jun 19, 2025
  8. trjExpensify
    changed the title [-]Adding a debit card to pay for your subscription leads to a flow to Add a Bank Account after.[/-] [+][EUR Billing] Adding a debit card to pay for your subscription leads to a flow to Add a Bank Account after.[/+] on Jun 19, 2025
  9. trjExpensify
    changed the title [-][EUR Billing] Adding a debit card to pay for your subscription leads to a flow to Add a Bank Account after.[/-] [+][$500] [EUR Billing] Adding a debit card to pay for your subscription leads to a flow to Add a Bank Account after.[/+] on Jun 19, 2025

  10. melvin-bot commented on Jun 19, 2025

    @melvin-bot
    melvin-botBot
    on Jun 19, 2025 – with Melvin Bot

    ⚠️ Could not update price automatically because there is no linked Upwork Job ID. The BZ team member will need to update the price manually in Upwork.

  11. trjExpensify
    added
    ExternalAdded to denote the issue can be worked on by a contributor
    on Jun 19, 2025

  12. melvin-bot commented on Jun 19, 2025

    @melvin-bot
    melvin-botBot
    on Jun 19, 2025 – with Melvin Bot

    Job added to Upwork: https://www.upwork.com/jobs/~021935793257602028023

  13. melvin-bot
    added
    Help WantedApply this label when an issue is open to proposals by contributors
    on Jun 19, 2025

  14. 67 remaining items

  15. melvin-bot
    added
    WeeklyKSv2
    Awaiting PaymentAuto-added when associated PR is deployed to production
    and removed
    WeeklyKSv2
    on Oct 20, 2025
  16. melvin-bot
    changed the title [-][$500] [EUR Billing] Adding a debit card to pay for your subscription leads to a flow to Add a Bank Account after.[/-] [+][Due for payment 2025-10-27] [$500] [EUR Billing] Adding a debit card to pay for your subscription leads to a flow to Add a Bank Account after.[/+] on Oct 20, 2025

  17. melvin-bot commented on Oct 20, 2025

    @melvin-bot
    melvin-botBot
    on Oct 20, 2025 – with Melvin Bot

    Reviewing label has been removed, please complete the "BugZero Checklist".

  18. melvin-bot
    removed
    ReviewingHas a PR in review
    on Oct 20, 2025

  19. melvin-bot commented on Oct 20, 2025

    @melvin-bot
    melvin-botBot
    on Oct 20, 2025 – with Melvin Bot

    The solution for this issue has been 🚀 deployed to production 🚀 in version 9.2.33-4 and is now subject to a 7-day regression period 📆. Here is the list of pull requests that resolve this issue:

    If no regressions arise, payment will be issued on 2025-10-27. 🎊

    For reference, here are some details about the assignees on this issue:

  20. melvin-bot commented on Oct 20, 2025

    @melvin-bot
    melvin-botBot
    on Oct 20, 2025 – with Melvin Bot

    @allroundexperts / @dominictb @trjExpensify The PR fixing this issue has been merged! The following checklist (instructions) will need to be completed before the issue can be closed. Please copy/paste the BugZero Checklist from here into a new comment on this GH and complete it. If you have the K2 extension, you can simply click: [this button]

  21. trjExpensify commented on Oct 27, 2025

    @trjExpensify
    trjExpensify
    on Oct 27, 2025
    ContributorAuthor

    Dope! So we're done here now, right?

    Payment summary as follows:

    @dominictb are you paid via NewDot?

  22. mallenexpensify commented on Oct 28, 2025

    @mallenexpensify
    mallenexpensify
    on Oct 28, 2025
    Contributor

    @dominictb is still Upwork, eligibility date is 2025-12-07. 🤏

  23. trjExpensify commented on Oct 29, 2025

    @trjExpensify
    trjExpensify
    on Oct 29, 2025
    ContributorAuthor

    Great... paid. Closing!

  24. trjExpensify
    closed this as completedon Oct 29, 2025
  25. github-project-automation
    moved this from In Progress to Done in [#whatsnext] #converton Oct 29, 2025

  26. garrettmknight commented on Jan 5, 2026

    @garrettmknight
    garrettmknight
    on Jan 5, 2026
    Contributor

    Payment summary here is accurate.

  27. trjExpensify commented on Jan 5, 2026

    @trjExpensify
    trjExpensify
    on Jan 5, 2026
    ContributorAuthor

    approved $500 for @allroundexperts.

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