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Export - Exported file not received when online again after exporting all data while offline #68082
Description
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Version Number: 9.1.90-0
Reproducible in staging?: Yes
Reproducible in production?: N/A - new feature, doesn't exist in prod
If this was caught during regression testing, add the test name, ID and link from TestRail: #64616
Email or phone of affected tester (no customers): ibellicotest+1533@gmail.com
Issue reported by: Applause Internal Team
Device used: Motorola MotoG60 / Android 12 (Hybrid app)
App Component: Money Requests
Action Performed:
Prerequisite: Account has at least one workspace available.
- Open the Expensify app.
- Open any workspace chat.
- Create a manual expense.
- Open the just created expense.
- Turn off internet connection.
- Tap on "More" and select "Export"
- Tap on "All Data - expense level" or on "All Data - report level"
- Note that a modal with a "Export in progress. Concierge will send you the file shortly" message, appears.
- Tap on "Got It"
- Turn on internet connection.
- Navigate to Concierge chat.
- Note that no new message with the exported files is received.
Expected Result:
After exporting all data while in offline mode, the user should receive the exported files on "Concierge" chat when recovering internet connection.
Actual Result:
Exported files are not received on "Concierge" chat when recovering internet connection, after exporting with the "All Data" options while in offline mode.
Workaround:
Unknown
Platforms:
- Android: App
- Android: mWeb Chrome
- iOS: App
- iOS: mWeb Safari
- iOS: mWeb Chrome
- Windows: Chrome
- MacOS: Chrome / Safari
- MacOS: Desktop
Activity
melvin-bot commentedon Aug 7, 2025
Triggered auto assignment to @RachCHopkins (
Bug), see https://stackoverflow.com/c/expensify/questions/14418 for more details. Please add this bug to a GH project, as outlined in the SO.github-actions commentedon Aug 7, 2025
👋 Friendly reminder that deploy blockers are time-sensitive ⏱ issues! Check out the open `StagingDeployCash` deploy checklist to see the list of PRs included in this release, then work quickly to do one of the following:
melvin-bot commentedon Aug 7, 2025
Triggered auto assignment to @mountiny (
DeployBlockerCash), see https://stackoverflowteams.com/c/expensify/questions/9980/ for more details.melvin-bot commentedon Aug 7, 2025
💬 A slack conversation has been started in #expensify-open-source
mitarachim commentedon Aug 7, 2025
Issue not reproduce when
Use Staging ServerisONscreen-20250807-021455.mp4
mountiny commentedon Aug 7, 2025
Discussed with @NikkiWines this is not main case flow so demoting
NikkiWines commentedon Aug 7, 2025
This is weird cause nothing in the backend is pending / staging only right now but I'll take a look and try and repro
parasharrajat commentedon Aug 8, 2025
I tested this, and it was working fine. May be I was on staging server.
MelvinBot commentedon Aug 8, 2025
This has been labelled "Needs Reproduction". Follow the steps here: https://stackoverflowteams.com/c/expensify/questions/16989
mitarachim commentedon Aug 14, 2025
QA team has confirmed that the issue is not reproducible in build v9.1.94-0
screen-20250814-090931.mp4
NikkiWines commentedon Aug 14, 2025
Nice, let's close this out then