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[$250] Android - Chat - Tapping device back button from concierge navigates to inbox #70764

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@lanitochka17

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Version Number: 9.1.15-1
Reproducible in staging?: Y
Reproducible in production?: N
If this was caught during regression testing, add the test name, ID and link from TestRail: N/A
Email or phone of affected tester (no customers): galefish@gmail.com
Issue reported by: Applause - Internal Team

Action Performed:

  1. Launch app
  2. Login with new gmail account
  3. Tap fab - create expense
  4. Tap try out
  5. Tap create expense
  6. Tap reach out to concierge link
  7. Tap device back button

Expected Result:

Tapping device back button from concierge must navigate to Manager McTest

Actual Result:

Tapping device back button from concierge navigates to inbox

Workaround:

Unknown

Platforms:

Select the officially supported platforms where the issue was reproduced:

  • Android: App
  • Android: mWeb Chrome
  • iOS: App
  • iOS: mWeb Safari
  • iOS: mWeb Chrome
  • Windows: Chrome
  • MacOS: Chrome / Safari
  • MacOS: Desktop
Platforms Tested: On which of our officially supported platforms was this issue tested:
  • Android: App
  • Android: mWeb Chrome
  • iOS: App
  • iOS: mWeb Safari
  • iOS: mWeb Chrome
  • Windows: Chrome
  • MacOS: Chrome / Safari
  • MacOS: Desktop

Screenshots/Videos

Add any screenshot/video evidence
Bug6947072_1758113249884.Screenrecorder-2025-09-17-18-13-27-804.mp4

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Upwork Automation - Do Not Edit
  • Upwork Job URL: https://www.upwork.com/jobs/~021970186684578254455
  • Upwork Job ID: 1970186684578254455
  • Last Price Increase: 2025-09-29
Issue OwnerCurrent Issue Owner: @dukenv0307

Activity

  1. added
    DeployBlockerCashThis issue or pull request should block deployment
    BugSomething is broken. Auto assigns a BugZero manager.
    on Sep 17, 2025
  2. melvin-bot commented on Sep 17, 2025

    @melvin-bot

    Triggered auto assignment to @neil-marcellini (DeployBlockerCash), see https://stackoverflowteams.com/c/expensify/questions/9980/ for more details.

  3. melvin-bot commented on Sep 17, 2025

    @melvin-bot

    💬 A slack conversation has been started in #expensify-open-source

  4. melvin-bot commented on Sep 17, 2025

    @melvin-bot

    Triggered auto assignment to @lschurr (Bug), see https://stackoverflow.com/c/expensify/questions/14418 for more details. Please add this bug to a GH project, as outlined in the SO.

  5. github-actions commented on Sep 17, 2025

    @github-actions
    Contributor

    👋 Friendly reminder that deploy blockers are time-sensitive ⏱ issues! Check out the open `StagingDeployCash` deploy checklist to see the list of PRs included in this release, then work quickly to do one of the following:

    1. Identify the pull request that introduced this issue and revert it.
    2. Find someone who can quickly fix the issue.
    3. Fix the issue yourself.
  6. lanitochka17 commented on Sep 17, 2025

    @lanitochka17
    Author

    Production:

    b6.mp4
  7. 30 remaining items

  8. melvin-bot commented on Sep 25, 2025

    @melvin-bot

    @dukenv0307 Whoops! This issue is 2 days overdue. Let's get this updated quick!

  9. dukenv0307 commented on Sep 26, 2025

    @dukenv0307
    Contributor

    Still waiting for proposal...

  10. huult commented on Sep 26, 2025

    @huult
    Contributor

    I can't reproduce this issue

    Screen.Recording.2025-09-26.at.11.30.21.mov
  11. melvin-bot commented on Sep 29, 2025

    @melvin-bot

    📣 It's been a week! Do we have any satisfactory proposals yet? Do we need to adjust the bounty for this issue? 💸

  12. lschurr commented on Sep 29, 2025

    @lschurr
    Contributor

    @dukenv0307 are you able to reproduce this?

  13. moved this to Bugs and Follow Up Issues in #expensify-bugson Sep 29, 2025
  14. melvin-bot commented on Sep 29, 2025

    @melvin-bot

    @dukenv0307 Whoops! This issue is 2 days overdue. Let's get this updated quick!

  15. dukenv0307 commented on Sep 30, 2025

    @dukenv0307
    Contributor

    I also can't reproduce @lschurr

    Screen.Recording.2025-09-30.at.14.42.35.mov
  16. moved this from Bugs and Follow Up Issues to Done in #expensify-bugson Sep 30, 2025
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