mWeb - VBA - Error message appears after submitting all required info in Onfido flow

If you haven’t already, check out our contributing guidelines for onboarding and email contributors@expensify.com to request to join our Slack channel!

Action Performed:

Go staging.new.expensify.com
Log in with expensifail account
Go to Settings
Tap on any workspace and tap Connect Bank account
Use the Plaid flow (Use credentials: User - user_good, Password - pass_good) or manual flow. Both should produce same result
Put any information on VBA flow
After being taking to Onfido flow, provide any information it asked.
When the Onfido flow continues, you're brought back to Expensify with an error

Expected Result:

After Submitting Onfido information user gets additional info page

Actual Result:

Error message appears after submitted all required info for Onfido flow

Workaround:

Unknown

Platform:

Where is this issue occurring?

Mobile Web

Version Number: 1.1.30-0
Reproducible in staging?: Yes
Reproducible in production?: Yes
Logs: https://stackoverflow.com/c/expensify/questions/4856
Notes/Photos/Videos:

Bug5409819_Image_from_iOS__6_.mp4

Expensify/Expensify Issue URL:
Issue reported by: Applause
Slack conversation:

View all open jobs on GitHub

@francoisl

Triggered auto assignment to @francoisl (Engineering), see https://stackoverflow.com/c/expensify/questions/4319 for more details.

@JmillsExpensify

Triggered auto assignment to @JmillsExpensify (External), see https://stackoverflow.com/c/expensify/questions/8582 for more details.

Nice! While we look into this issue, I do think we should pick up the Onfido API project and start moving that forward. WAQ (the project) is over now.

@nkuoch

@nkuoch

Email used: applausetester+0901abb@applause.expensifail.com
Device: Samsung Galaxy 21/13

@kbecciv

@kbecciv
Can you also reproduce it in production, or only on staging?
Thanks!

@nkuoch

@nkuoch I can not check production, I need to use real bank information.

you can use random numbers manually (routing number 022000020 and account number 1122334455 for example)

Onfido answered

Hi Nathalie,

Thank you for the details.
I am unable to reproduce the issue in an Android phone. It is hard to find specific phone to test this therefore I have escalated this issue to our Engineering team for further investigation.

Do you have any newest applicant ID that getting the error so that our Engineering team also able to investigate the logs?

Thank you. Looking forward to hearing from you.

@kbecciv

@kbecciv Can you try to reproduce it one last time? (preferably in production) (and again recording your test) So I can send your ApplicantID and the video of your test to Onfido so their engineering team can debug. Thanks!

Nevermind, I managed to reproduce it myself, and sent all my steps, video and logs to Onfido

@nkuoch

@nkuoch should this issue still be open now that you've updated the SDK? I lost track of where we're at, though I think I read somewhere that this was known and only a affected the older SDK, which we've recently upgraded. Is that right, or is there still more work to do here?

I think this could be closed. We recently updated to the new SDK and are tracking any issues that arise here. Hopefully the issue in the OP is resolved, but if anyone continues to experience it then that tracking issue is the best place to discuss it. Just so that we can get a gauge for how many issues there are and whether switching to Onfido's API is the best solution.

Sounds great, thank you!

Navigation Menu

Repository navigation

mWeb - VBA - Error message appears after submitting all required info in Onfido flow #7270

Action Performed:

Expected Result:

Actual Result:

Workaround:

Platform:

122 remaining items

Metadata

Assignees

Labels

Type

Projects

Milestone

Relationships

Development

mWeb - VBA - Error message appears after submitting all required info in Onfido flow #7270

Description

Action Performed:

Expected Result:

Actual Result:

Workaround:

Platform:

Activity

MelvinBot commented on Jan 16, 2022

MelvinBot commented on Jan 17, 2022

JmillsExpensify commented on Jan 26, 2022

122 remaining items

JmillsExpensify commented on Jan 11, 2023

kbecciv commented on Jan 11, 2023

nkuoch commented on Jan 16, 2023

kbecciv commented on Jan 16, 2023

nkuoch commented on Jan 16, 2023

nkuoch commented on Jan 18, 2023

nkuoch commented on Jan 18, 2023

nkuoch commented on Jan 20, 2023

JmillsExpensify commented on Feb 22, 2023

kadiealexander commented on Feb 22, 2023

JmillsExpensify commented on Feb 24, 2023

Metadata

Metadata

Assignees

Labels

Type

Projects

Milestone

Relationships

Development

Issue actions