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Login - App is crashing when try to log in with High Traffic Account #8116

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Description

@kbecciv

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Action Performed:

  1. Go to staging.new.expensify.com
  2. Log in with account applausetester+1226abb@applause.expensifail.com/Feya86Katya

Expected Result:

Able to log in with High Traffic Account

Actual Result:

App is crashing when try to log in with High Traffic Account

Workaround:

Unknown

Platform:

Where is this issue occurring?

  • Web
  • iOS
  • Android
  • Desktop App
  • Mobile Web

Version Number: 1.1.42.4

Reproducible in staging?: Yes

Reproducible in production?: Yes

Email or phone of affected tester (no customers): applausetester+1226abb@applause.expensifail.com

Logs: https://stackoverflow.com/c/expensify/questions/4856

Notes/Photos/Videos: Any additional supporting documentation

Recording.56.mp4

Expensify/Expensify Issue URL:

Issue reported by:

Slack conversation:

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Activity

  1. MelvinBot commented on Mar 13, 2022

    @MelvinBot
    Contributor

    Triggered auto assignment to @yuwenmemon (Engineering), see https://stackoverflow.com/c/expensify/questions/4319 for more details.

  2. removed their assignment
    on Mar 14, 2022
  3. added
    ImprovementItem broken or needs improvement.
    and removed on Mar 14, 2022
  4. yuwenmemon commented on Mar 14, 2022

    @yuwenmemon
    Contributor

    @kbecciv can you try again one more time today to make sure it wasn't a temporary performance issue?

  5. kbecciv commented on Mar 14, 2022

    @kbecciv
    Author

    @yuwenmemon Retested with latest build 1.1.42.5 and still reproduced the issue.

    Recording.62.mp4
  6. melvin-bot commented on Apr 6, 2022

    @melvin-bot

    This issue has not been updated in over 15 days. eroding to Monthly issue.

    P.S. Is everyone reading this sure this is really a near-term priority? Be brave: if you disagree, go ahead and close it out. If someone disagrees, they'll reopen it, and if they don't: one less thing to do!

  7. mvtglobally commented on Apr 26, 2022

    @mvtglobally

    Issue not reproducible during KI retests. (First week)

  8. mvtglobally commented on May 3, 2022

    @mvtglobally

    Issue not reproducible during KI retests. (Second week)

  9. mvtglobally commented on May 10, 2022

    @mvtglobally

    Issue not reproducible during KI retests. (Third week) Closing

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