[NO QA] Update Tax-Exempt.md

docs/articles/expensify-classic/expensify-billing/Tax-Exempt.md

@@ -1,24 +1,31 @@
 ---
 title: Tax Exempt
-description: Tax-exempt status in Expensify for organizations recognized by the IRS or local tax authorities. 
+description: How to request tax-exempt status for your Expensify account if your organization is recognized by the IRS or other local tax authorities.
 ---
-# Overview
-If your organization is recognized by the IRS or other local tax authorities as tax-exempt, that means you don’t need to pay any tax on your Expensify monthly bill.  Please follow these instructions to request tax-exempt status.
-# How to request tax-exempt status in Expensify
-1. Go to **Settings > Account > Payments**. 
-1. Click on the option that says **Request Tax-Exempt Status**.
-1. After you've requested tax-exempt status, Concierge (our support service) will start a conversation with you. They will ask you to upload a PDF of your tax-exempt documentation. This document should include your VAT number (or "RUT" in Chile). You can use one of the following documents: 501(c), ST-119, or a foreign tax-exempt declaration.
-1. Our team will review your document and let you know if we need any more information.
-1. Once everything is verified, we'll update your account accordingly.
+
+If your organization is recognized as **tax-exempt** by the IRS or other local tax authorities, you can request tax-exempt status in Expensify to avoid tax charges on your monthly bill. Follow these steps to submit your request.
+
+---
+
+# Request Tax-Exempt Status
+
+1. Go to **Settings > Account > Payments**.
+2. Click **Request Tax-Exempt Status**.
+3. Concierge will reach out to you for documentation. Upload a PDF of your tax-exempt certification. Your document should include your **VAT number** (or **RUT** in Chile). Accepted documents include:
+   - **501(c)** (for U.S. organizations)
+   - **ST-119**
+   - **Foreign tax-exempt declaration**
+4. Our team will review your submission and request any additional information if needed.
+5. Once verified, your account will be updated, and tax will no longer be applied to future billing.
 
 ![Click the request tax exempt status button]({{site.url}}/assets/images/Tax Exempt - Classic.png){:width="100%"}
 
-Once your account is marked as tax-exempt, the corresponding state tax will no longer be applied to future billing. 
+If you need to **remove** your tax-exempt status, contact your **Account Manager** or **Concierge**.
+
+---
 
-If you need to remove your tax-exempt status, let your Account Manager know or contact Concierge.
+# FAQ
 
-{% include faq-begin.md %}
-## What happens to my past Expensify bills that incorrectly had tax added to them? 
-Expensify can provide a refund for the tax you were charged on your previous bills. Please let your Account Manager know or contact Concierge if this is the case.
+## Will Expensify refund past tax charges?
 
-{% include faq-end.md %}
+Yes! If tax was incorrectly applied to your past bills, Expensify can issue a refund. Contact your **Account Manager** or **Concierge** to request a refund.