Description
Currently, in NehtVoice CTI under the Customer Management section, the calls displayed in both Queues and QManager are not sortable by time.
It would be useful to add the ability to sort calls by timestamp in ascending or descending order, so operators and supervisors can more easily review call history and recent activity.
Proposed Solution
Add a sorting control (e.g., dropdown or column header sorting) that allows users to choose:
- Oldest → Newest
- Newest → Oldest
This should be available in:
- Customer Management → Queues
- Customer Management → QManager
Benefits
- Improved usability for operators and supervisors
- Faster investigation of recent or historical calls
- Better monitoring and troubleshooting workflows
Description
Currently, in NehtVoice CTI under the Customer Management section, the calls displayed in both Queues and QManager are not sortable by time.
It would be useful to add the ability to sort calls by timestamp in ascending or descending order, so operators and supervisors can more easily review call history and recent activity.
Proposed Solution
Add a sorting control (e.g., dropdown or column header sorting) that allows users to choose:
This should be available in:
Benefits