SteelSeries Arctis 7 found but not working #588

Activity

1. JxPv2

   added

   device-bug

   on Oct 1, 2026
2. fx02 commented on Oct 14, 2026

   

   fx02

   on Oct 14, 2026

   More actions

   Same issue:

   headsetcontrol-windows-x86_64.exe -l 0
   Found 1 supported device(s):
   SteelSeries Arctis (7/Pro) (SteelSeries Arctis 7) [0x1038:0x1260]

   HID communication error
3. JxPv2 commented on Oct 14, 2026

   

   JxPv2

   on Oct 14, 2026

   Author

   More actions

   @fx02 this is working for me
   https://github.com/mtadin/steelseries-wireless-battery-tray
4. mattenz commented on Oct 24, 2026

   

   mattenz

   on Oct 24, 2026

   Last edited by mattenz

   More actions

   Having the same issue with an Arctis Pro Wireless. I also tried with todays Continuous build but no change.

   headsetcontrol -b
   Found 1 supported device(s):
   SteelSeries Arctis Pro Wireless (Arctis Pro Wireless) [0x1038:0x1290]
   Battery:
   Status: BATTERY_UNAVAILABLE
   Error: [battery] HID communication error

   List results:

   Device Found
   VendorID: 0x1038
   ProductID: 0x1294
   Path: \?\HID#VID_1038&PID_1294&MI_05&Col01#b&267de245&0&0000#{4d1e55b2-f16f-11cf-88cb-001111000030}
   Serial:
   Manufacturer: SteelSeries
   Product: Arctis Pro Wireless
   Interface: 5
   Usage-Page: 0x000c Usage-ID: 0x0001

   Device Found
   VendorID: 0x1038
   ProductID: 0x1294
   Path: \?\HID#VID_1038&PID_1294&MI_05&Col02#b&267de245&0&0001#{4d1e55b2-f16f-11cf-88cb-001111000030}
   Serial:
   Manufacturer: SteelSeries
   Product: Arctis Pro Wireless
   Interface: 5
   Usage-Page: 0xff00 Usage-ID: 0x0001

   Device Found
   VendorID: 0x1038
   ProductID: 0x1290
   Path: \?\HID#VID_1038&PID_1290&MI_01#b&16e982c&0&0000#{4d1e55b2-f16f-11cf-88cb-001111000030}
   Serial:
   Manufacturer: SteelSeries
   Product: Arctis Pro Wireless
   Interface: 1
   Usage-Page: 0xffc0 Usage-ID: 0x0001

   Device Found
   VendorID: 0x1038
   ProductID: 0x1290
   Path: \?\HID#VID_1038&PID_1290&MI_00#b&11c18412&0&0000#{4d1e55b2-f16f-11cf-88cb-001111000030}
   Serial:
   Manufacturer: SteelSeries
   Product: Arctis Pro Wireless
   Interface: 0
   Usage-Page: 0xff00 Usage-ID: 0x0001
5. mattenz commented on Oct 25, 2026

   

   mattenz

   on Oct 25, 2026

   More actions

   So, I know this might be yuck but, I gave it to Claude and with a bit of back and forward, it gave me this patch file to apply. When I recompiled the source, the tool now correctly gives me the details of my Arctis Pro Wireless again. This specific patch wouldn't work with other models at just modifies the device file for my headset. I also think it's work someone who knows what they're doing review this first.

   diff --git a/lib/devices/steelseries_arctis_pro_wireless.hpp b/lib/devices/steelseries_arctis_pro_wireless.hpp
   --- a/lib/devices/steelseries_arctis_pro_wireless.hpp	2026-10-24 08:11:19.375212886 +0000
   +++ b/lib/devices/steelseries_arctis_pro_wireless.hpp	2026-10-25 06:09:27.833056454 +0000
   @@ -2,8 +2,11 @@
    
    #include "../result_types.hpp"
    #include "protocols/steelseries_protocol.hpp"
   +#include <algorithm>
    #include <array>
   +#include <span>
    #include <string_view>
   +#include <vector>
    
    using namespace std::string_view_literals;
    
   @@ -47,14 +50,51 @@
    
        constexpr capability_detail getCapabilityDetail([[maybe_unused]] enum capabilities cap) const override
        {
   -        return { .interface_id = 0 };
   +        // The base station exposes two HID interfaces under this PID: MI_00 (usage page
   +        // 0xff00) and MI_01 (usage page 0xffc0). interface_id 0 means "first enumerated",
   +        // and Windows does not guarantee the order, so pin the control interface by usage.
   +        return { .usagepage = 0xff00, .usageid = 0x0001, .interface_id = 0 };
   +    }
   +
   +    // This device uses unnumbered HID reports. hidapi treats the first byte of a write as the
   +    // report ID, so on Windows the command must be preceded by 0x00; otherwise the first command
   +    // byte (e.g. 0x40) is consumed as a report ID and the base station never answers.
   +    Result<void> writePacket(hid_device* device_handle, std::span<const uint8_t> command) const
   +    {
   +#ifdef _WIN32
   +        std::vector<uint8_t> packet;
   +        packet.reserve(command.size() + 1);
   +        packet.push_back(0x00);
   +        packet.insert(packet.end(), command.begin(), command.end());
   +        return writeHID(device_handle, packet);
   +#else
   +        return writeHID(device_handle, command);
   +#endif
   +    }
   +
   +    // Same as the base class helper, but sends through writePacket()
   +    template <typename T>
   +    Result<void> sendCommandWithSave(hid_device* device_handle, const T& command, bool save_after = true) const
   +    {
   +        std::array<uint8_t, PACKET_SIZE_31> data {};
   +        std::copy_n(command.begin(), std::min(command.size(), data.size()), data.begin());
   +
   +        if (auto result = writePacket(device_handle, data); !result) {
   +            return result.error();
   +        }
   +
   +        if (save_after) {
   +            return saveState(device_handle);
   +        }
   +
   +        return {};
        }
    
        // Override save state for Arctis Pro Wireless
        Result<void> saveState(hid_device* device_handle) const override
        {
            std::array<uint8_t, PACKET_SIZE_31> data { 0x90, 0xAA };
   -        return writeHID(device_handle, data);
   +        return writePacket(device_handle, data);
        }
    
        // Rich Results V2 API
   @@ -62,7 +102,7 @@
        {
            // First check if headset is connected
            std::array<uint8_t, PACKET_SIZE_31> status_request { 0x41, 0xAA };
   -        if (auto result = writeHID(device_handle, status_request); !result) {
   +        if (auto result = writePacket(device_handle, status_request); !result) {
                return result.error();
            }
    
   @@ -78,7 +118,7 @@
    
            // Now request battery level
            std::array<uint8_t, PACKET_SIZE_31> battery_request { 0x40, 0xAA };
   -        if (auto result = writeHID(device_handle, battery_request); !result) {
   +        if (auto result = writePacket(device_handle, battery_request); !result) {
                return result.error();
            }
    
   
6. Sapd

   closed this as completedin #616on Oct 31, 2026
7. ChrisLauinger77

   added a commit that references this issue on Nov 1, 2026

   Fix Arctis 7 HID communication error on Windows (Sapd#616)

   ...

   This issue will close once commit 82e34ef is merged into the 'master' branch.

   82e34ef