User feedback is not captured with versions older than 3.2.0

Environment

How did you install the package? (Git-URL, Assetstore)
add package

Which version of Unity?
6000.0.47f1

Is this happening in Unity (editor) or on a player like Android, iOS, Windows?
Editor + build

Steps to Reproduce

Install sentry package older than 3.2.0 (3.1.0 and lower)
Use SentrySdk.CaptureUserFeedback (instead of CaptureFeedback)

Expected Result

Expected the feedback to be captured even though the API is obsolete

Actual Result

The feedback was not captured

Any logs or screenshots

event id generated fine: d4ef896322344d0fac8dd2b68e84424f

var eventId = SentrySdk.CaptureMessage($"[{userName}] says:");
SentrySdk.CaptureUserFeedback(eventId, $"{header} | {_inputField.text}", "email", userName);

@jamescrosswell

does sentry show the error but no feedback linked?

there's also no feedback if you in the feedback page itself?

could you share your org slug so I can check the stats for dropped data?

cc @jamescrosswell @Flash0ver could the addition of the new api have broken the old?

does sentry show the error but no feedback linked?

No error. The event goes out just fine, but does not appear on my Sentry dashboard

there's also no feedback if you in the feedback page itself?

Sending feedback from 3.2.0 and the new API works. When I rollback to 3.1.0 and use CaptureUserFeedback from the same spot in code, it stops working

could you share your org slug so I can check the stats for dropped data?

white-ink, 4507232060243968

That's odd, looking at:

Support sending User Feedback without errors/exceptions sentry-dotnet#3981

There were no changes to CaptureUserFeedback and the tests are still there and passing. I'll test it out locally.

Tested with a CLI on .NET and it worked:

var eventId = SentrySdk.CaptureMessage("An event that will receive user feedback.");
SentrySdk.CaptureUserFeedback(eventId, "user@example.com", "It broke.", "The User");

Could you share a repro? Not sure what could be going wrong there

I just double and triple checked with both a build and editor.

3.1.0, after a feedback is sent (SendUserFeedback)

3.2.0, after a feedback is sent (obsolete SendUserFeedback)

3.2.0, after a feedback is sent (SendFeedback)

Anonymous - Steam logged off
Paul Dy - Steam logged in

That's what I call when the game starts, maybe that affects it somehow?

SentrySdk.Init(options =>
{
    options.Dsn = "https://40b714a992cbe1e7a9~4268@o4507232060243968.ingest.de.sentry.io/450723~24";

    options.SendDefaultPii = true;
    options.AutoSessionTracking = true;
    options.IsGlobalModeEnabled = true;
    options.TracesSampleRate = 0.1f;
});

SentrySdk.StartSession();

I attached it to my original message with the bug report,

var eventId = SentrySdk.CaptureMessage($"[{userName}] says:");
SentrySdk.CaptureUserFeedback(eventId, $"{header} | {_inputField.text}", "email", userName);

I attached it to my original message with the bug report,

Oh, my bad.

I can reproduce this now but doesn't seem to be related to the version.
It seems like we expect the email to be a valid email (at least have a @ and . in my tests).
And the order of the arguments here are important. Where you have $"{header} | {_inputField.text}" is actually the email field on the old API. And where you have "email", it's the comments.

// Doesn't work
// SentrySdk.CaptureUserFeedback(eventId, $"header | _inputField.text", "email", userName);

// But this works
SentrySdk.CaptureUserFeedback(eventId, "user@example.com", $"header | _inputField.text", userName);

Doesn't matter the version on my tests.

Okay, I see. Thanks for helping me with figuring it out!

In the new API it's message - email. In the old one it's email - message.
I was researching the 3.2.2 crash, and had to switch versions back and forth.

Would be nice to see an error, like "wrong email format"

@jamescrosswell

yeah we changed the order of the args then and didn't realize this is easy to mix up. A debug message makes sense. cc @jamescrosswell might be a quick win (!contains(@) just a best effort thing

Some updates, we replaced the email validation, so feedback with invalid email wont' be dropped anymore

Navigation Menu

Repository navigation

User feedback is not captured with versions older than 3.2.0 #2180

Environment

Steps to Reproduce

Expected Result

Actual Result

Any logs or screenshots

11 remaining items

Metadata

Assignees

Labels

Projects

Milestone

Relationships

Development

User feedback is not captured with versions older than 3.2.0 #2180

Description

Environment

Steps to Reproduce

Expected Result

Actual Result

Any logs or screenshots

Activity

bruno-garcia commented on May 30, 2025

pdyatlov commented on May 30, 2025

bruno-garcia commented on May 30, 2025

bruno-garcia commented on May 30, 2025

pdyatlov commented on May 30, 2025

11 remaining items

pdyatlov commented on May 30, 2025

bruno-garcia commented on May 30, 2025

pdyatlov commented on May 30, 2025

bruno-garcia commented on May 30, 2025

bruno-garcia commented on Jul 17, 2025

Metadata

Metadata

Assignees

Labels

Projects

Milestone

Relationships

Development

Issue actions