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Profile - Data is not loaded when go back online after page resetting with “Troubleshooting” #36601
Description
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Version Number: v1.4.42-1
Reproducible in staging?: y
Reproducible in production?: n
If this was caught during regression testing, add the test name, ID and link from TestRail:
Email or phone of affected tester (no customers):
Logs: https://stackoverflow.com/c/expensify/questions/4856
Expensify/Expensify Issue URL:
Issue reported by: Applause - Internal Team
Slack conversation:
Issue found when executing PR #35306
Action Performed:
- Go to https://staging.new.expensify.com/
- Login
- Go offline
- Go to Profile -> About -> Troubleshoot
- Press "Reset and refresh"
- Confirm the modal
- Go to home screen and verify skeleton is displayed
- Go online
- Wait and verify the data is loaded
Expected Result:
Data is loaded when go back online
Actual Result:
Data is not loaded when go back online. Data is loaded after relogin.
Workaround:
Unknown
Platforms:
Which of our officially supported platforms is this issue occurring on?
- Android: Native
- Android: mWeb Chrome
- iOS: Native
- iOS: mWeb Safari
- MacOS: Chrome / Safari
- MacOS: Desktop
Screenshots/Videos
Add any screenshot/video evidence
Activity
github-actions commentedon Feb 15, 2024
👋 Friendly reminder that deploy blockers are time-sensitive ⏱ issues! Check out the open `StagingDeployCash` deploy checklist to see the list of PRs included in this release, then work quickly to do one of the following:
melvin-bot commentedon Feb 15, 2024
Triggered auto assignment to @rlinoz (
Engineering), see https://stackoverflowteams.com/c/expensify/questions/9980/ for more details.rlinoz commentedon Feb 15, 2024
I can reliably reproduce, the screen was just added in this PR #35306, but since it is not a main feature I don't think we should block on it.
@TMisiukiewicz, would you be able to take a look at this?
Beamanator commentedon Feb 15, 2024
I don't think this is a deploy blocker either, since this is a Troubleshooting page that is pretty new, thoughts @rlinoz ?
Beamanator commentedon Feb 15, 2024
Oh it sounds like we agree! 😅 👍
TMisiukiewicz commentedon Feb 16, 2024
Just compared staging vs dev and noticed that on dev, the
OpenAppAPI call is in pending state, and gets called again when back online. However, on staging this API call fails instantly when offline, and is not called again when back online 🤔rlinoz commentedon Feb 19, 2024
@TMisiukiewicz were you able to identify why?
4 remaining items
TMisiukiewicz commentedon Feb 23, 2024
@rlinoz sorry for late response, I probably missed the notification. In the meantime there was another report for this issue created (#37116), however I am still working on some other stuff so I should have some time to dig into this issue next week
trjExpensify commentedon Feb 26, 2024
I don't think we need both of these issues open then do we? Shall we close this in favour of the one Tomasz is assigned to now?
rlinoz commentedon Feb 26, 2024
They seem like different issues, but if @TMisiukiewicz thinks this is gonna be solved when we fix the other one, then I agree we can close this.
TMisiukiewicz commentedon Feb 28, 2024
Let's keep this open for now, as they might be different issues
rlinoz commentedon Feb 28, 2024
Moving this to weekly then, should I assign you?
TMisiukiewicz commentedon Feb 28, 2024
Yes, please assign me 👍
TMisiukiewicz commentedon Mar 4, 2024
@rlinoz I just tried it again a few times and each time it worked fine. One time it took pretty much lot of time to get the response from
OpenApp, but in the end it loaded correctly. Could you take a look how does it work on your end?rlinoz commentedon Mar 4, 2024
Yep, it seems that it is working now.
I'm gonna close this one then, thanks!